Helping Individuals and Organizations Realize Their Full Potential
"Providing improvement concepts and tools for performance excellence"
Quality and Organizational Development
  • Problem Solving - Provides an overview of the seven quality tools used for improvement.
  • Continuous Improvement - Introduces the concept of continuous improvement using the Plan-Do-Study-Act cycle
  • Customer Service – Introduces best practices for setting and exceeding customer expectations.
  • Process Improvement Techniques - Use of teams to solve organizational challenges
  • Starting a Quality Program - Introduction to quality principles used in designing a successful program
  • Strategic Planning - Developing Missions, Visions, Goals and Objectives for organizational success.
  • Team Development - Understanding and Implementing teams in the workplace
  • Understanding the Baldrige Criteria – How to apply the Malcolm Baldrige Criteria for Performance Excellence to your organization including organizational assessment and implementation.
  • Using the Myers Briggs Indicator for Teambuilding - Understanding and valuing the differences in the workplace to include effective communication and conflict resolution tools.